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Contact us

Have a question about a product, your order or a return? We are here to help.

How to reach us

Email us at info@maison-rivera.com or use the contact form on this page.

Customer service: Monday to Friday, 9:00 am to 5:00 pm (GMT).

We aim to respond to your enquiry within 24 hours. Messages received outside our service hours are handled during our next business hours.

Questions about your order

For an existing order, please include your order number and the email address used at checkout. Briefly describe your enquiry so we can help you.

Product advice and sizing

Would you like to know more about an item or need help choosing a size? Send us the product name or a link to the item, along with your question.

Returns and exchanges

If you would like to return or exchange an item, please contact us before posting it. We will provide return instructions and the appropriate return address.

Damaged or incorrect items

If your order arrives damaged or contains an incorrect item, please send us your order number and, where possible, photos of the problem. We will review your enquiry and explain the next steps.