The Season Closes · Up to 50% off · 2 items 10% off · 3 items 15% off · 5 items 30% off
Shop Now
Last updated: 5 September 2026
Maison-Rivera is committed to excellence and the full satisfaction of our customers. We work hard to process and ship your order as quickly and reliably as possible. Please note that weekends, public holidays, carrier delays, customs processing, and unexpected events may affect delivery times.
As a newly launched company, Maison-Rivera experienced a higher-than-expected demand for our products. This meant we needed to restock faster than originally planned, which has caused some shipments to take slightly longer than our usual estimated delivery times.
We sincerely apologise for any inconvenience this may cause. Rest assured, our team is working hard to fulfil all orders as quickly as possible, and we expect delivery times to return to normal shortly.
If you have any questions about your order, please don't hesitate to contact us at info@maison-rivera.com — we're happy to help.
Thank you for your patience and for supporting Maison-Rivera.
We currently ship orders to addresses within:
Orders placed with a delivery address outside these countries will be cancelled and fully refunded.
To ensure timely processing, the following order cut-off times apply for each region:
United Kingdom Cut-Off Time: Monday to Friday – 5:00 PM (GMT or GMT+1 during BST) Timezone: Greenwich Mean Time (London)
United States Cut-Off Time: Monday to Friday – 5:00 PM (EST) Timezone: Eastern Standard Time (New York)
European Union Cut-Off Time: Monday to Friday – 5:00 PM (CET/CEST) Timezone: Central European Time
General Notes
Delivery Time = Handling Time + Transit Time
Handling Time (All Regions) 1–3 business days (Monday to Friday). Time to process, pack, and hand over your order to the carrier.
Transit Time by Region
United Kingdom — Estimated Transit Time: 7–12 business days Final delivery by Royal Mail, Evri, DPD, or equivalent.
United States — Estimated Transit Time: 7–12 business days Final delivery by USPS, UPS, FedEx, or equivalent.
European Union — Estimated Transit Time: 7–12 business days Final delivery by DHL, DPD, or equivalent.
Transit times are general estimates provided by carriers and may vary based on location, carrier capacity, customs, weather, and other external factors. Maison-Rivera will make reasonable efforts to ensure delivery within estimated timeframes; however, these estimates are not guaranteed.
We currently offer free standard shipping on all orders to the United Kingdom, the United States, and the European Union. No minimum order amount is required.
Your order is dispatched from our fulfilment partner and handed over to an international carrier. Once it arrives in your region, final delivery is completed by a nationally recognised carrier:
We provide tracking whenever available. Once your order ships, you will receive a confirmation email (or SMS where available) with tracking information so you can follow your parcel until delivery.
Maison-Rivera ships on a Delivered Duty Paid (DDP) basis to all supported regions. This means all applicable import duties, customs fees, and taxes are fully covered by us — there are no surprise charges upon delivery.
The price you see at checkout is the final price you pay. Nothing extra will be due when your order arrives, regardless of your location within our shipping regions (United Kingdom, United States, European Union).
A package may be returned to us if:
If this occurs, we will contact you using the information provided at checkout. If you request reshipment, you will be responsible for any additional shipping costs associated with resending the package.
We are not responsible for delays caused by:
If we become aware of a significant delay, we will make reasonable efforts to assist you with updates and tracking information.
If your shipment appears lost in transit or has not arrived after a reasonable period beyond the estimated delivery window, please contact us at info@maison-rivera.com with your order number and any available tracking details. We will work with the carrier to investigate and, where appropriate, arrange a replacement or other resolution in accordance with applicable laws and our store policies.
For questions related to shipping, delivery, or your order status:
E-Mail: info@maison-rivera.com Contact form: maison-rivera.com/pages/contact Customer service: Monday to Friday between 9:00 am to 5:00 pm (GMT)