Payment Policy

Last updated: 5 September 2026

1. Accepted Payment Methods

Maison-Rivera accepts the following payment methods at checkout:

• Visa
• Mastercard
• Maestro
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• Union Pay

All payments are processed securely. We do not store your full card details on our servers.

2. Payment Security

Our checkout is secured with SSL encryption. All transactions are processed through Shopify Payments, a PCI-DSS compliant payment provider. Your payment information is handled in accordance with recognised industry security standards.

3. Currency

Prices are displayed in your local currency based on your location (USD, GBP, EUR). The amount charged will be in the currency shown at checkout. Your bank or card provider may apply exchange rate fees for cross-border transactions — these are outside our control.

4. Payment Authorisation

By placing an order, you confirm that you are the authorised holder of the payment method used, and that the payment details provided are accurate and complete. Maison-Rivera reserves the right to cancel orders where payment cannot be verified.

5. Failed Payments

If your payment is declined, please check your card details and try again, or contact your bank. You may also try an alternative payment method listed above.

6. Billing

You will receive an order confirmation email once payment is successfully processed. This serves as your receipt.

7. Contact Information

For questions about shipping, delivery or your order, please contact us using the details below.

Maison Rivera is a trading name of Velcore Limited.

Business address:
Flat 2304, 23/F, Ho King Commercial Centre
2-16 Fa Yuen Street, Mong Kok
Hong Kong

Return address: Flat 2304, 23/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong.

Please contact us before sending a return so we can provide the return instructions.

Email: info@maison-rivera.com
Contact form: Contact us
Customer service: Monday to Friday, 9:00 am–5:00 pm (GMT).

We aim to respond to enquiries within 24 hours. Messages received outside our service hours will be handled during our next business hours.

For enquiries about an existing order, please include your order number and the email address used at checkout.