FREQUENTLY ASKED QUESTIONS

Once your order has been dispatched, you will receive an email with tracking information. If you need help, contact info@maison-rivera.com with your order number.

Contact our customer service team for the status of your exchange. Please include your order number.

Once we receive your return, we will notify you of the outcome and issue any approved refund within 14 days to your original payment method.

Your bank may take a few additional business days to display the amount. See our Return and Refund Policy for full details.

Contact us as soon as possible at info@maison-rivera.com. We will check whether dispatch can still be stopped. If your order has already been dispatched, we will explain the applicable return process.

If tracking shows delivery but you cannot locate your parcel, check with neighbours or your building reception.

If your parcel is still missing, tracking has stopped updating or it has been returned to sender, contact info@maison-rivera.com with your order number and tracking details.

Available payment methods are displayed at checkout and may vary by country and device.